At Cell City Mobiles, we want you to be completely satisfied with your purchase. We believe in total transparency, which is why we have kept our return, refund, and exchange policies as simple and straightforward as possible.
Please read the following guidelines carefully before making a purchase online or at our store.
1. General Refund Policy
1.1. No Cash Refunds for Change of Mind: We do not offer cash refunds if you simply change your mind after purchasing a device. Please make sure you are fully satisfied with your choice of model, color, and specifications before completing your purchase. 1.2. Defective Items: If an item is genuinely defective according to the terms below, we will repair it or offer an exchange for a device of equal value.
2. Pre-Owned (Used) Mobile Phones
We offer a special 7-Day Checking Warranty on all pre-owned smartphones to give you peace of mind.
2.1. What is Covered: The 7-day checking warranty covers internal hardware or software faults that were present at the time of purchase but not immediately obvious. This includes:
Network or Wi-Fi connectivity drops.
Faulty speakers, mics, or cameras.
Unexpected dead pixels or touch issues (not caused by drops).
2.2. What is NOT Covered: The checking warrantyhese rom instantly voided if the device has:ee.
Physical damage (drops, cracks, deep scratches).
Water or moisture damage (even if the phone is rated as water-resistant).
Any signs of third-party software tampering, rooting, or unauthorized jailbreaking.
Been opened or repaired by an unauthorized third-party mechanics.
