Got a question? We are here to help! Below you will find answers to the most common questions we receive at Cell City Mobiles. If you can’t find what you are looking for, feel free to reach out to us directly on WhatsApp.
1. About Our Products & PTA Status
Q: Are all your smartphones PTA approved?A: Yes! We guarantee that all standard smartphones sold at Cell City Mobiles are 100% Official PTA Approved. We do not deal in patched or illegally unlocked devices. If we ever stock a non-PTA device (such as a specific gaming phone), it will be clearly labeled and communicated to you before purchase.
Q: Do you sell brand new or pre-owned (used) phones?A: We sell both! We offer brand-new, box-packed phones from major brands (Apple, Samsung, Xiaomi, Vivo, etc.), as well as a wide selection of carefully inspected, high-quality pre-owned smartphones.
Q: Are your accessories original?A: We stock a variety of premium, high-quality accessories from trusted brands (like Anker, Baseus, Ugreen, and Joyroom). We focus on durability and performance, so you won’t find cheap, low-grade knockoffs on our shelves.
2. Warranty, Returns, and Exchanges
Q: Do pre-owned phones come with a warranty?A: Absolutely. We provide a 7-Day Checking Warranty on all pre-owned smartphones. This covers internal hardware or software faults (like mic, speaker, or network issues). It does not cover physical damage, water damage, or user-inflicted faults.
Q: What is the warranty on brand-new phones?A: All brand-new, box-packed phones come with their official manufacturer’s warranty (typically 1 year). If a brand-new phone develops a fault, you can claim the warranty directly at the respective brand’s official service center in Pakistan.
Q: Can I get a refund if I change my mind after buying a phone?A: No, we do not offer cash refunds for “change of mind.” We encourage you to fully inspect and be satisfied with the device’s color, model, and specs before finalizing your purchase.
3. Selling and Trade-Ins
Q: Can I exchange my old phone for a new one?A: Yes, we love trade-ins! Bring your old phone to our store. Our staff will inspect its condition, battery health, and market value, and give you a fair, on-the-spot quote. You can then use that value toward any new or pre-owned phone in our shop.
Q: What do I need to bring to sell or exchange my phone?A: To sell or exchange your device, you must bring the phone, its original box (if available), and you must provide a copy of your valid CNIC for security and legal verification.
4. Payments and Shipping
Q: What payment methods do you accept?A: In-store, we accept Cash, Direct Bank Transfers, and mobile wallets. For online/delivery orders, we accept:
Direct Bank Transfer
Cash on Delivery (COD)
Q: Do you offer Cash on Delivery (COD)?A: Yes, COD is available for most accessories and eligible smartphones across Pakistan. For high-value items, we may require a small advance payment (to cover courier charges) to confirm your order.
5. Contact and Location
Q: Where is Cell City Mobiles located? A: Our physical store is located Opposite Askari Bank, Depalpur, Punjab, Pakistan & G39, IT Tower, Lahore. You are always welcome to drop by and check our live stock!
Q: What are your store timings? A: We are open 7 days a week, from 9:00 AM to 10:00 PM PKT.
Q: How can I contact customer support? A: The fastest way to reach us is via WhatsApp or phone call at +92 311 0000146. You can also email us at cellcitymobiles76@gmail.com
