Welcome to Cell City Mobiles. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
We have kept this policy clear and straightforward so you know exactly how your data is handled.
1. Information We Collect
When you interact with Cell City Mobiles, we may collect the following types of information:
1.1. Personal Information You Provide:
Contact Details: Your name, email address, phone number (including WhatsApp), and shipping/billing address when you place an order or subscribe to our newsletter.
Trade-In Verification (In-Store): If you sell or exchange a pre-owned phone with us, we are legally required to collect a copy of your valid CNIC to verify ownership and prevent fraud.
Communication Records: Chat history, emails, or WhatsApp messages when you contact our support team.
1.2. Automatically Collected Information:
Website Usage: When you browse our website, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us understand how our website is used and how we can improve it.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders: To deliver the smartphones, accessories, or other gadgets you purchase, and to process your payments (via COD, Bank Transfer, JazzCash, or Easypaisa).
To Provide Customer Support: To answer your queries, process warranty claims, and handle returns or exchanges.
To Prevent Fraud: To verify your identity during phone trade-ins and ensure a safe, legal environment for all our customers.
To Send Updates: To notify you about your order status, or (if you have opted in) to send you alerts about new stock, daily deals, and promotions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners who help us run our business:
Delivery Partners: We share your name, phone number, and address with courier services to ensure your order reaches your doorstep.
Payment Processors: When you pay online or via direct transfer, your transaction data is processed securely by respective banking networks (like 1Link/Raast) or mobile wallet providers.
Legal Compliance: We may disclose your information (such as CNIC records for trade-ins) to law enforcement agencies if required by Pakistani law.
4. Cookies and Tracking Technologies
Our website uses “cookies”—small data files stored on your device—to make your browsing experience smoother. Cookies help us remember your shopping cart items, understand which products are popular, and keep the website running securely.
You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.
5. Data Security
We take the security of your personal data seriously. We use industry-standard security measures to protect our website and your data from unauthorized access, loss, or misuse. Physical records, such as CNIC copies provided for trade-ins, are stored securely at our branch and are only accessible to authorized staff.
6. Your Rights and Choices
You have the right to control your personal information:
Opt-Out: You can unsubscribe from our marketing emails or WhatsApp broadcast lists at any time by messaging us or clicking “unsubscribe.”
Update Information: If your delivery address or contact number changes, you can request an update by contacting our support team.
Request Deletion: You may ask us to delete your personal data from our systems, provided we are not legally required to keep it (e.g., trade-in records).
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will always be posted on this page with the revised date.
8. Contact Us
If you have any questions or concerns about how we handle your privacy, please get in touch with us:
Email: cellcitymobiles76@gmail.com
Main Branch: Cell City Mobiles, Opposite Askari Bank, Depalpur, Punjab, Pakistan
Lahore Branch: G39, IT Tower, Lahore, Punjab, Pakistan
